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Service

Your Future. Our Solutions.

Not just service — customer success

Our service team is our eyes and ears and your biggest advocates. They represent your interests across the company. In addition to recurring business reviews with each of our customers, Analogic leads operating reviews that are cross-functional and metrics focused, reviewing backlogs, repair turnaround time, equipment downtimes and availability, service responsiveness, and more every month.

On-line all the time: Convenient access to information and status

We’re digitizing service delivery. It’s time to experience truly transparent and responsive service from the company you’ve trusted with your product needs for generations.

Experience our customer portals.

Analogic will build for you a convenient, dedicated and secure customer portal, you can now status your:
RMA
Work Orders
Up-to-date maintenance and service documentation and field service bulletins
Quality Reports
No more digging through stacks of paperwork, confusing email threads, and notes from phone calls — check on your service work order or returned material status, find up to date supporting documentation through one convenient portal

Analogic is there for you

Field Service and Tech Support
  • Core group of highly trained, senior technicians with years of experience
  • 24/7/365 escalation availability
  • Telephone, virtual and on-site presence for advanced diagnostics
  • Maintenance, Repair and Operator Training
  • Factory trained field service team on site
  • Service platform that can integrate with customer service system
Customer Support
  • Customer account management
  • Coordination of customer forecasts with operations
  • Spares and system order acceptance and entry
  • Processing RMAs
  • Digital Portal upkeep