Your Future. Our Solutions.
Not just service — customer success
Our service team is our eyes and ears and your biggest advocates. They represent your interests across the company. In addition to recurring business reviews with each of our customers, Analogic leads operating reviews that are cross-functional and metrics focused, reviewing backlogs, repair turnaround time, equipment downtimes and availability, service responsiveness, and more every month.
On-line all the time: Convenient access to information and status
We’re digitizing service delivery. It’s time to experience truly transparent and responsive service from the company you’ve trusted with your product needs for generations.
Analogic is there for you
Field Service and Tech Support
- Core group of highly trained, senior technicians with years of experience
- 24/7/365 escalation availability
- Telephone, virtual and on-site presence for advanced diagnostics
- Maintenance, Repair and Operator Training
- Factory trained field service team on site
- Service platform that can integrate with customer service system
- Customer account management
- Coordination of customer forecasts with operations
- Spares and system order acceptance and entry
- Processing RMAs
- Digital Portal upkeep