For security systems and subsystems returns, repairs, and parts orders:
In addition to offering general support services (see above), Analogic’s Security Systems Division retains skilled, factory-trained technicians and engineers to provide a full suite of affordable services tailored to meet our customers’ requirements for maximum operational availability and resource readiness.
For more information on the Security Systems Division services listed below, contact:
Director, Technical Support Services
Preventive Maintenance (PM)
On-site monthly, semi-annual, and annual factory recommended PM to ensure your scanner is maintained for maximum operational availability and reliability.
24/7/365 Technical Support
Around-the-clock remote operational and technical support from knowledgeable and experienced technical support engineers (TSEs).
Installation and Relocation Services
Pre-installation site surveys to determine permit requirements and readiness of the site in terms of power and environmental requirements, networking capability (if applicable), operating station layouts, system accessibility and clearances, and rig-in/rig-out planning. These services also include the receipt, movement, installation, and testing of the scanner.
Comprehensive product documentation services, including operator, maintenance, service, installation, and Illustrated Parts List (IPL) manuals, supported by Field Change Notifications (FCNs) when required.
Corrective Maintenance (CM)
On-site troubleshooting and repair services, with direct access to design engineers if required.
Post “Go-live” On-site Support
Experienced subject matter experts (SMEs) and instructors provide on-site support during operator familiarization.
Operator, Supervisor, and Maintenance Training Courses
Factory-trained SMEs, who have received industry-recognized instructor certification, provide a balance of classroom and hands-on instruction to operators, supervisors, and maintenance personnel to safely and effectively operate and maintain the scanner.