Customer Support

Customer Support – Security Systems

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For security systems and subsystems returns, repairs, and parts orders:

Tel: 800-237-2200
Tel: 978-326-4623
Fax: 978-532-8913

In addition to offering general support services (see above), Analogic’s Security Systems Division retains skilled, factory-trained technicians and engineers to provide a full suite of affordable services tailored to meet our customers’ requirements for maximum operational availability and resource readiness.

For more information on the Security Systems Division services listed below, contact:

Jonathan Stone
Director, Global Technical Support Service
978-326-4218
Cell: 978-376-9059
jstone@analogic.com

Preventive Maintenance (PM)

On-site monthly, semi-annual, and annual factory recommended PM to ensure your scanner is maintained for maximum operational availability and reliability.

24/7/365 Technical Support

Around-the-clock remote operational and technical support from knowledgeable and experienced technical support engineers (TSEs).

Installation and Relocation Services

Pre-installation site surveys to determine permit requirements and readiness of the site in terms of power and environmental requirements, networking capability (if applicable), operating station layouts, system accessibility and clearances, and rig-in/rig-out planning. These services also include the receipt, movement, installation, and testing of the scanner.

Documentation Services

Comprehensive product documentation services, including operator, maintenance, service, installation, and Illustrated Parts List (IPL) manuals, supported by Field Change Notifications (FCNs) when required.

Corrective Maintenance (CM)

On-site troubleshooting and repair services, with direct access to design engineers if required.

Post “Go-live” On-site Support

Experienced subject matter experts (SMEs) and instructors provide on-site support during operator familiarization.

Operator, Supervisor, and Maintenance Training Courses

Factory-trained SMEs, who have received industry-recognized instructor certification, provide a balance of classroom and hands-on instruction to operators, supervisors, and maintenance personnel to safely and effectively operate and maintain the scanner.